A Case Study of Technological Intervention

Digital Transformation
A Case Study of Technological Intervention
Challenge
Banks’ people, process, and technology were not efficient in delivering customer value
The Bank was packed with talented and motivated people. Unfortunately, their efforts to meet marketplace demand were hobbled by their process, software development life cycle (SDLC), organizational structure, tooling, funding models, lack of Continuous Delivery practices and other factors
Approach
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Assessed Culture
It was imperative that we change the bank’s traditional thought culture. Our beachhead strategy involved education as well as removing real and perceived obstacles, addressing failures, and celebrating successes
Examination of the company’s systems and practices
Created a small team for specific, targeted missions. Their mandate was to take a trial and error approach to solving identified problems.
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communication-plan
Fact-based conversations
Used data, metrics, and analysis to gain insight into a multitude of points and processes along the SDLC
A two-speed delivery approach was required
SDLC maturity was improved through automation, continuous integration, continuous delivery, metrics, and other methods
strategic-program
Key Milestones
Delivery Efficiency
Releases went from quarterly to twice monthly, while the release payload more than tripled in value
Ready for marketplace demands
The bank is now able to quickly respond to marketplace demands, and insure their customers have the absolute best online banking experience
Efficiency increased
Maintained predictability, automation rose, defects dropped, and cost stayed largely constant
Service
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Pairing technology with passion on heavy engineering

Strategic Foresight
Pairing technology with passion on heavy engineering
Challenge
The client was loosing its edge to competion and needed a strong strategy to sustain in the market & address a larger market
An ambitious pre-school wanted to streamline its existing business and introduce new methods and activities for profitable business. The company realizes that a complete transformation in the approach to doing business is required to achieve these aspirations
Approach
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Created partner profile for each of the division
Created a desirable profile of an ideal technology partner for each of the division based on the capabilities of the client and the requirement of the technology. These parameters were later used to prioritize between the different short listed potential technology alliance partners
Assessment of the players who have access to the desired technology
Conducted a scan of players across the globe with a mix of manufacturers and design/ engineering firms which have access to the desired technology
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evaluation
Evaluated various partnership models
Evaluated various partnership models including technology transfer, royalty based approach, joint venture, contract manufacturing etc
Shortlisted companies suitable to the client
Based on a multi-level filtration process, created a short list of companies suitable to the client
review
Key Milestones
Back in the game with wider capabilities
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Agreement with an alliance partner
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Addressed larger market with the new alliance
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Always growth is important to any business and we are committed to achieve the same

Strategic Foresight
Always growth is important to any business and we are committed to achieve the same
Challenge
Growth Strategy for a Leading Exporter in Loose, High Quality Diamonds
Evaluate the potential of the domestic market to fulfill its demand and grow
Approach
growth-research
Secondary Research
Conducted an in-depth secondary research to understand characteristics and trends in the diamond market in India and around the world
Interview
Interviewed the heads of several prominent diamond exporters, traders, dealers, cutter and polishers, retailers and end consumers to understand the working and demand drivers of each entity in the value chain
interview
competitor-analysis
Profiled Competitors
Profiled potential and existing competitors to study their existing strategies employed
Defined role in the value chain
Defined the scope of the organisation and the role it should play in the value chain to be competitive in the future
scope
Key Milestones
In-depth understanding of the market
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Competitor profiles were created
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Implementation Plan
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Strategy that drives action
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Assessing Future Trends and Scenarios at an FMCG company

Strategic Foresight
Assessing Future Trends and Scenarios at an FMCG company
Challenge
Decentralized strategy development led to an isolated, short-term perspective on the future and misinterpretation of trends
The corporate group identified the need to evaluate portfolio allocation decisions and to review the business strategies and budgets of various business units.
Approach
strategic-program
Established a strategic program
The engagement was meant as a starting point for establishing an ongoing strategic diaglogue and a regular strategic foresight program
Researched
Cognitive Strategists used a structured process to synthesize perspectives from think tanks, leading university researchers, experts in relevant fields, market research, and publications
growth-research
potential-impact
Assessed potential impact
Assessed potential impact on customer segments, business strategy, technology strategy, innovation, risk management, geographic and regional positioning, and business portfolio investments
Key Milestones
Perspective on the future
Our client obtained a more discriminating perspective on the future, avoiding short-sightedness and internal group-think by taking a more outside-in view of the business
Horizon expansion
Company’s planning horizon expanded with a contingency planning system in place
Framework and forward-thinking culture
Today, the company has a framework and forward-thinking culture capable of managing in a world of change and discontinuities
Service
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Hungry for growth – Digging up new ideas in pre-schooling

Strategic Foresight
Hungry for growth – Digging up new ideas in pre-schooling
Challenge
Growth Strategy, branding and Cost Reduction Inputs for an established player in a pre-school segment
An ambitious pre-school wanted to streamline its existing business and introduce new methods and activities for profitable business. The company realizes that a complete transformation in the approach to doing business is required to achieve these aspirations
Approach
vision-framework
Vision Framework
We defined the Vision, Mission and Core Values over the short, medium and long term through a visioning workshop
The Organization Structure
was aligned to pinpoint responsibility to deliver on key objectives
org-structure
process
Business Process Changes
We revised business processes and Job Descriptions to reflect these changes
Communication Plan
Cognitive designed the communication plans to assuage anxieties, and overcome resistance to the change
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performance
Guidelines for Performance
We also defined the guidelines for Performance Management, Delegation of Authority, standardization of designations, grade hierarchy
Key Milestones
Well-crafted Strategy
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Clear Accountability
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Culture of ‘Performance Measurement’
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Service
Strategy that drives action
Explore how we transform ideas and vision into action to help companies compete worldwide
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